Rise of the Fall Preview Sale?

I excitedly paged through the Nordstrom Anniversary catalog mailer that arrived last week, promoting their Anniversary sale which begins July 20.  Beginning that day, lots of fall merchandise is marked down, and will then return to regular price on August 6th.  Each year, it’s a great opportunity to buy boots, bags, jackets, and other fall necessities.  While it can be challenging to get in the fall spirit when it’s 90 degree+ weather outside here in NYC, something about shopping for the upcoming season is always emotionally thrilling.  I already have my eyes on the Botkier Valentina satchel and some Coach boots.

Nordstrom_anniversary_sale

I noticed that Nordstrom isn’t alone this year in holding a fall preview sale. Piperlime held an early Fall shoe preview sale last week, following a similar model – mark fall items down to build excitement, and then bring them back to regular price for the core of the shopping season.  Early bird gets the worm!

piperlime_fall_preview_event

Has anyone seen other retailers holding early fall preview sales?  A quick Google search looks like it’s mostly physical malls and outlet centers holding in-person preview events. I’m wondering if fall preview sales will become a trend, and if baking markdowns into the calendar early makes financial sense, or whether the shoppers who buy ahead of season are less price-sensitive and this isn’t worthwhile.

Funny enough, after writing this entry and having it ready to post today, I also received an email this morning from Timehop, a service I use that emails you your tweets/status updates from one year ago.  On July 18th last year, I tweeted the below:

timehop_abe_update

I guess it’s that time of year!

A Nordstrom email that got it right

I received the below email from Nordstrom on Friday, and in my opinion, they nailed a number of things with this communication.  I also noted a few areas of opportunity.

NordstromSandalEmail

What Nordstrom got right:

1) Subject line: “Customer Faves: Our Most-Wanted Sandals” instantly got my attention. I was curious what’s popular among their shoppers (social proof at its best).

2) Simple and straightforward creative: the imagery was easy to follow, brand names were called out prominently, and it wasn’t too busy.  This email was easy to navigate quickly.

3) Casual hand-drawn arrows: The hand-drawn arrows moved my eye toward each product (shoe as the hero), and conveyed a fun/lighthearted and casual tone to the email.

4) Customer testimonials: The quotes provided were simple and in the voice of a consumer. Even if I didn’t read these word for word, it made me feel that there would be other reviews on the site if I clicked through, and gave credibility to these styles being customer favorites (vs. simply styles Nordstrom wants to promote).  Whether that is true or not is another question, but the perception was there that these are legitimate customer quotes.

How this email could improve:
1) Add a link at the bottom with an image of a bunch of similar customer favorites “…and 50 more!”.  I wasn’t personally smitten by any of these sandals, but may have clicked through to see other styles if they were easily accessible.  There was a link to “Shop Sandals” at the top of the email but by the time I scrolled down beyond this, I wasn’t of the mindset to scroll back up, so I wouldn’t have clicked through this email at all.  I think one other small image may have enticed me to continue shopping sandals, but didn’t happen in reality.

2) If a user does click through, the experience should be more tailored.  Currently, if you do click on one of the particular sandals, you’re taken to a general sandals page, with the top row of sandals shown being the four highlighted in the email.  I expected that you’d be taken to the specific product detail page of the sandals you clicked on, or at least a page largely emphasizing that individual style. It seems Nordstrom could have created a more customized experience based on which sandal you click from the email – showing you that one most prominently, with others similar in style or from the same brand below.  I understand why technically their implementation was an easier solution (one large image in the email, so anywhere you click takes you to the same place), but it was less customized/tailored than the experience could be.  I also imagine that the email marketing team is a different team than controls the product pages, and has less influence/control over what happens once users click through, but are primarily charged with generating clicks to the overall Nordstrom site.

Overall, I was impressed by this email though – nice work, Nordstrom!